Introduction
At KEFALAS & CO. E.E., we ensure the safe and timely delivery of your orders through trusted courier and freight transport partners, depending on the nature and requirements of each shipment.
Shipping Methods
Orders are shipped via our partnered courier or freight companies, depending on the weight, dimensions, and specific characteristics of the products.
The most appropriate shipping method is selected based on safe transportation and the best possible customer service.
Delivery Times
For courier deliveries, the estimated delivery time is 1–3 business days from the date the order is dispatched.
For shipments handled by a freight carrier, delivery times may vary depending on the destination and transportation conditions.
For products that are not immediately available or require sourcing from a supplier, delivery times may vary. In such cases, you will be informed throughout the progress of your order.
Delivery times are indicative and may vary due to factors beyond our control.
Shipping Costs
Shipping costs are calculated during checkout and vary depending on the weight, dimensions, and destination of the shipment.
For remote locations or deliveries requiring special handling, additional charges may apply. In such cases, you will be informed in advance.
Heavy or Bulky Products
Products with large dimensions or significant weight are shipped via a freight carrier.
In such cases, shipping costs may be determined upon consultation, depending on the volume, weight, and destination of the shipment.
Delivery is made to the curbside unless otherwise agreed in advance.
Inspection Upon Delivery
Upon receiving your order, you should immediately inspect the external condition of the packaging and the products.
In the event of damage, impact, or visible defects, you must immediately notify the carrier and ensure that the issue is recorded on the delivery receipt before accepting the shipment.
Acceptance of the shipment without reservation implies that the products were received in good condition with respect to any visible defects or damage.
Shipping Damage
Any damage or issue identified after delivery must be reported to us immediately and, in all cases, before any use or installation of the product.
Such cases are handled in accordance with our Return Policy.
Important Information
- We recommend inspecting all products before any installation or use.
- For products intended for installation, installation of the product constitutes acceptance of its condition and suitability for use.
- Responsibility for any transport-related damage passes upon delivery, provided that no reservation or damage report was recorded during the initial inspection.
- For orders placed through partner platforms or marketplaces, additional or different shipping and delivery terms may apply in accordance with the policies of the respective platform.
Contact
For any information regarding the shipment of your order, you may contact us:
Address:
GROHE Monobrand Store & Service Kefalas – 102 Kapodistriou Avenue, Nea Ionia, Greece
Phone:
210 27 17 117
Email:
[email protected]
For more information regarding purchase terms, please refer to our Terms & Conditions.