Introduction
Welcome to kefalas.com, which is owned and operated by “GEORGIOS KEFALAS & CO. E.E.” (hereinafter referred to as “the Company”)
The use of the website, browsing its pages, creating a user account, subscribing to the newsletter, and making purchases through the online store are subject to acceptance of these Terms of Use and Sale.
Please read these terms carefully before using the website or placing any order.
Acceptance of Terms
Access to and use of the website constitutes unconditional acceptance of these terms.
If you do not agree with all or any part of these terms, please refrain from using the website or its services.
The Company reserves the right to modify or update these terms at any time without prior notice. Any changes shall become effective upon their publication on the website.
Website Use
Visitors are required to use the website in accordance with applicable laws, good practices, and these terms.
The following are strictly prohibited:
- Using the website for illegal or abusive purposes.
- Introducing malicious software or engaging in any activity that may affect the operation of the website.
- Copying, reproducing, or exploiting any content without the prior written consent of the Company.
- Providing false or misleading information when creating an account or placing an order.
User Accounts
The website provides the option to create a personal user account for easier management of orders and shipping information.
Users are solely responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.
The Company reserves the right to suspend or delete a user account in the event of a breach of these terms or the detection of abusive behavior.
Showroom
The website includes a section showcasing GROHE products and collections for informational and display purposes.
Products displayed in the “Showroom” section may not be available for online purchase through the website, and their presentation does not constitute a binding offer for sale.
Information, photographs, descriptions and technical specifications are provided for informational purposes only and may be modified by the manufacturer without prior notice.
The appearance of a product in the “Showroom” section does not imply availability, a specific delivery timeframe, or the possibility of placing an order.
Products & Availability
The Company makes every reasonable effort to ensure that product information, descriptions, photographs, technical specifications and prices are accurate and up to date.
However, typographical errors, technical inaccuracies or changes made by the manufacturer may occur, for which the Company accepts no liability.
Product availability may change without prior notice. In the event of a stock shortage or inability to fulfil an order, the customer will be informed as soon as possible.
For spare parts and technical components, the responsibility for selecting the appropriate product lies with the customer, unless a personalized technical confirmation has been provided by the Company based on the information supplied by the customer.
Orders
Submitting an order through the website constitutes an offer to purchase by the customer and does not automatically imply acceptance by the Company.
The sales contract is considered concluded only after the order has been confirmed and accepted by the Company.
The Company reserves the right to refuse or cancel an order in cases including, but not limited to:
- Incorrect product pricing.
- Incorrect or incomplete customer information.
- Product unavailability.
- Suspected fraudulent or abusive transaction.
- Force majeure events or technical errors.
In all cases, the customer will be informed promptly regarding the status of their order.
Payments
The website supports the payment methods listed on the relevant Payment Methods page.
Online payments are processed through secure payment systems provided by third-party payment providers. The Company does not store or have access to customers’ bank card details.
Completion of payment is a prerequisite for order processing, unless otherwise specified by the selected payment method.
Shipping
Shipments are carried out in accordance with the terms described on the Shipping Methods page.
The stated delivery times are indicative and may vary due to product availability, transportation conditions, or other factors beyond the Company’s control.
The Company’s responsibility is limited to the proper preparation of the shipment and its delivery to the designated carrier.
Returns
The right of withdrawal, the conditions for returning products, and the refund procedure are governed by the Returns Policy page, which forms an integral part of these terms.
Prior communication with the Company and compliance with the applicable return procedure are required before any product is returned.
Warranties
Product warranties are provided in accordance with the terms of the respective manufacturer and applicable consumer protection legislation.
Detailed information regarding warranties is available on the Product Warranties page.
The Company provides support for warranty-related matters, technical assistance and after-sales service, in accordance with the procedures applicable in each case.
Intellectual Property
All content of the website, including but not limited to text, photographs, graphics, logos, designs, files, trade names, technical information and other materials, is the intellectual property of the Company or its lawful rights holders and is protected under Greek, European and international legislation.
The copying, reproduction, distribution, publication, modification or any other use of the content without the prior written consent of the Company or the respective rights holder is prohibited.
GROHE is a registered trademark of GROHE AG. References to products, technologies, collections and trade names are made solely for the purposes of information, presentation and sale of the respective products.
Limitation of Liability
The Company makes every reasonable effort to ensure that the content of the website is accurate, complete and up to date.
However, no guarantee is provided that the information on the website is always complete, accurate or free from errors.
The Company shall not be liable for:
- Any technical malfunctions or temporary inability to access the website.
- Delays in or inability to fulfil orders due to force majeure events.
- Actions or omissions of third-party service providers, carriers or payment providers.
- Damage resulting from improper use, installation or maintenance of products.
- Product or spare part incompatibility where the selection was made without prior technical confirmation from the Company.
In all cases, the Company’s liability shall be limited to the maximum extent permitted by applicable law.
Personal Data
The processing of personal data is carried out in accordance with applicable legislation and the General Data Protection Regulation (GDPR).
Detailed information regarding the collection, processing and protection of personal data is provided in the Privacy Policy.
The website also uses cookies and similar technologies in accordance with the Cookie Policy.
Amendment of Terms
The Company reserves the right to modify, update or revise these Terms of Use and Sale whenever deemed necessary.
Any amendments will be published on the website and shall become effective upon publication unless otherwise stated.
Continued use of the website following any amendment constitutes acceptance of the revised terms.
Governing Law
These Terms of Use and Sale are governed by Greek law and the applicable European regulatory framework.
Any dispute arising in connection with the use of the website or transactions conducted through it shall be subject to the jurisdiction of the Courts of Athens, unless otherwise required by mandatory consumer protection legislation.
Contact
For any questions regarding these Terms of Use and Sale, or any matter relating to the website and its services, you may contact us:
Address:
GROHE Monobrand Store & Service Kefalas – 102 Kapodistriou Avenue, Nea Ionia, Greece
Phone:
210 27 17 117
Email:
[email protected]
For more information regarding your purchases, you may also refer to the following pages: