Product Warranties

Introduction

At KEFALAS & CO. E.E., we place great importance on product quality and post-purchase support. Warranty terms vary depending on the product and the respective manufacturer.

General Warranty Terms

The warranty covers manufacturing defects and material failures, provided that the product has been used in accordance with the manufacturer’s instructions and for its intended purpose.

Each warranty claim is subject to inspection and evaluation of the product.

What Is Covered

If it is determined that the issue is covered under the warranty, we may proceed, as appropriate, with repair, replacement of the defective component, or another suitable solution.

If the product is no longer available, a replacement with an equivalent product of equal value may be offered.

What Is Not Covered

• Damage resulting from misuse or improper installation.
• Damage caused by limescale, impurities in the water supply, or external factors.
• Normal wear and tear resulting from use.
• Repairs or interventions performed by unauthorized technicians.
• Failure to follow installation or operating instructions.

Duration & Validity

The warranty period is determined by the manufacturer and may vary depending on the product.

The warranty is valid from the date of purchase and requires presentation of the purchase receipt or invoice.

Inspection Procedure

In the event of a problem, please contact us before taking any action or returning the product.

The evaluation of a warranty claim may require inspection of the product by the manufacturer or an authorized service partner.

Following inspection, the appropriate action will be taken based on the results of the evaluation.

Required Documentation

To process a warranty claim, you will need to provide:

• the purchase receipt or invoice,
• the product code or product description,
• a brief description of the issue,
• photographs or videos, if requested for the initial assessment.

Contact

For any information regarding warranties or to submit a warranty claim, you may contact us at:

Address:

GROHE Monobrand Store & Service Kefalas – 102 Kapodistriou Avenue, Nea Ionia, Greece

Phone:
210 27 17 117
Email:
[email protected]

For more information regarding purchase terms, please refer to our Terms & Conditions.