Support & Information
Frequently Asked Questions
We have compiled the most frequently asked questions regarding orders, GROHE products, spare parts, installation, and technical support, so you can easily find the information you need.
FAQ Category
Orders & Shipping
Information about orders, product availability, shipping methods, and delivery times.
What is the delivery time for an order?
Most orders are shipped within 1–3 business days, depending on product availability and the selected shipping method.
How can I track my order?
Once your order has been shipped, you will receive a notification containing the shipment details and tracking number.
Is store pickup available?
Yes, you can collect your order from our physical store in Nea Ionia, subject to availability confirmation.
Do you ship products throughout Greece?
We ship products throughout Greece via our trusted courier partners and freight networks.
What is the difference between GROHE QuickFix and Professional?
GROHE QuickFix ranges are primarily designed for easy home installations, while Professional products are intended for specialized applications and professional installers.
Are all GROHE products available online?
Some products are available directly through the eShop, while other ranges are presented for reference and are available through our physical store or upon request.
Can I see GROHE products in person?
Yes, you can visit our showroom in Nea Ionia to explore selected GROHE collections and finishes.
Do you provide technical information for your products?
We provide technical specifications, installation instructions, and product selection support for a wide range of GROHE product categories.
FAQ Category
GROHE Products
Frequently asked questions about GROHE technologies, product ranges, availability, and product selection guidance.
FAQ CATEGORY
Spare Parts
Information about genuine GROHE spare parts, product identification, and technical support for replacement and servicing.
How can I find the correct GROHE spare part?
The correct spare part can usually be identified using the product code or photographs of the product and its internal cartridge.
Do you supply genuine GROHE spare parts?
We offer genuine GROHE spare parts for a wide range of product categories, along with technical guidance to help you select the correct part.
Can I send a photo for spare part identification?
Yes, you can contact us and send photos of the product or its internal mechanism for technical evaluation.
Is technical support available for spare part replacement?<br/>
We provide technical information and support regarding the replacement and compatibility of many GROHE spare parts.
Do you provide technical support for GROHE products?
We provide technical support and guidance for a wide range of GROHE products, including assistance with troubleshooting and spare part identification.
Can I contact you for technical troubleshooting assistance?
Yes, you can contact us and provide product details or photographs so that an initial technical assessment can be carried out.
Do you support older GROHE products?
We support many older GROHE product ranges, subject to the availability of spare parts and technical information.
How can I contact the technical support team?
You can contact us through our contact form or by phone for technical support, service assistance, and related information.
FAQ Category
Service & Support
Information on technical support, GROHE service, troubleshooting, and after-sales assistance.
FAQ Category
Installation
Guidance and essential information regarding GROHE product installation, compatibility, and technical preparation prior to installation.
Do GROHE products require installation by a qualified professional?
For many GROHE products, installation by a qualified professional is recommended, especially when proper connection, adjustment, or compatibility with the existing installation must be ensured.
What should I know before installation?
Before installation, it is important to verify the dimensions, water supply connections, operating pressure, and the product’s technical specifications.
Do you provide installation instructions for your products?
Technical information, installation instructions, and related documentation are available for many products and can assist both professionals and end users.
Can I request technical guidance before making a purchase?
Yes. You can contact us before making a purchase so we can help verify that the selected product is suitable for your space, installation requirements, and intended application.
Can I return a product?
A product may be returned in accordance with our returns policy, provided that all applicable conditions are met and the product is in the required condition.
Can I exchange a product for another one?
In certain cases, it may be possible to change a product after ordering, subject to confirmation and review of the order details.
What applies to special-order or made-to-order products?
For special-order products or items imported upon request, different return or exchange conditions may apply.
Where can I find the full return policy?
You can find detailed information in our Return Policy or contact us directly for further clarification.
FAQ Category
Returns & Exchanges
Information regarding product exchanges, returns, and key after-sales service procedures.
Need More Help?
Our team is here to provide accurate guidance and support.
Contact us for technical information, spare part identification, GROHE product support, or any questions regarding your order.