{"id":23186,"date":"2026-06-19T18:40:29","date_gmt":"2026-06-19T15:40:29","guid":{"rendered":"https:\/\/kefalas.com\/terms-of-use-sale\/"},"modified":"2026-08-13T15:36:16","modified_gmt":"2026-08-13T12:36:16","slug":"terms-of-use-sale","status":"publish","type":"page","link":"https:\/\/kefalas.com\/en\/terms-of-use-sale\/","title":{"rendered":"Terms of Use and Sale"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;30&#8243; woodmart_css_id=&#8221;6a35628c3b329&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTM1NjI4YzNiMzI5Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; css=&#8221;.vc_custom_1781883553726{background-color: #F7F9FC !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<div class=\"page-anchor-nav\"><a href=\"#oroi-eisagogi\">Introduction<\/a><br \/>\n<a href=\"#oroi-apodoxi\">Acceptance of Terms<\/a><br \/>\n<a href=\"#oroi-xrisi\">Website Use<\/a><br \/>\n<a href=\"#oroi-logariasmoi\">User Accounts<\/a><br \/>\n<a href=\"#oroi-showroom\">Showroom<\/a><br \/>\n<a href=\"#oroi-proionta\">Products &amp; Availability<\/a><br \/>\n<a href=\"#oroi-paraggelies\">Orders<\/a><br \/>\n<a href=\"#oroi-pliromes\">Payments<\/a><br \/>\n<a href=\"#oroi-apostoles\">Shipping<\/a><br \/>\n<a href=\"#oroi-epistrofes\">Returns<\/a><br \/>\n<a href=\"#oroi-eggyiseis\">Warranties<\/a><br \/>\n<a href=\"#oroi-pneumatika\">Intellectual Property<\/a><br \/>\n<a href=\"#oroi-efthyni\">Limitation of Liability<\/a><br \/>\n<a href=\"#oroi-dedomena\">Personal Data<\/a><br \/>\n<a href=\"#oroi-tropopoiisi\">Amendment of Terms<\/a><br \/>\n<a href=\"#oroi-dikaio\">Governing Law<\/a><br \/>\n<a href=\"#oroi-epikoinonia\">Contact<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-6a7db77a9dbee\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6a7db77a9dbee text-left \">\n\t\t\t<h2 id=\"oroi-eisagogi\">Terms of Use and Sale of kefalas.com<\/h2>\n<p>Welcome to kefalas.com, which is owned and operated by \u201cGEORGIOS KEFALAS &amp; CO. E.E.\u201d (hereinafter referred to as \u201cthe Company\u201d)<\/p>\n<p>The Terms of Use and Sale of kefalas.com set out the rules governing the use of the website and the services provided by \u201cGEORGIOS KEFALAS &amp; CO. E.E.\u201d<\/p>\n<p>The use of the website, browsing its pages, creating a user account, subscribing to the newsletter, and making purchases through the online store are subject to acceptance of these Terms of Use and Sale.<\/p>\n<p>Please read these terms carefully before using the website or placing any order.<\/p>\n<h2 id=\"oroi-apodoxi\">Acceptance of Terms<\/h2>\n<p>Access to and use of the website constitutes unconditional acceptance of these terms.<\/p>\n<p>If you do not agree with all or any part of these terms, please refrain from using the website or its services.<\/p>\n<p>The Company reserves the right to modify or update these terms at any time without prior notice. Any changes shall become effective upon their publication on the website.<\/p>\n<h2 id=\"oroi-xrisi\">Website Use<\/h2>\n<p>Visitors are required to use the website in accordance with applicable laws, good practices, and these terms.<\/p>\n<p>The following are strictly prohibited:<\/p>\n<ul>\n<li>Using the website for illegal or abusive purposes.<\/li>\n<li>Introducing malicious software or engaging in any activity that may affect the operation of the website.<\/li>\n<li>Copying, reproducing, or exploiting any content without the prior written consent of the Company.<\/li>\n<li>Providing false or misleading information when creating an account or placing an order.<\/li>\n<\/ul>\n<h2 id=\"oroi-logariasmoi\">User Accounts<\/h2>\n<p>The website provides the option to create a personal user account for easier management of orders and shipping information.<\/p>\n<p>Users are solely responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.<\/p>\n<p>The Company reserves the right to suspend or delete a user account in the event of a breach of these terms or the detection of abusive behavior.<\/p>\n<h2 id=\"oroi-showroom\">Showroom<\/h2>\n<p>The website includes a section showcasing GROHE products and collections for informational and display purposes.<\/p>\n<p>Products displayed in the \u201cShowroom\u201d section may not be available for online purchase through the website, and their presentation does not constitute a binding offer for sale.<\/p>\n<p>Information, photographs, descriptions and technical specifications are provided for informational purposes only and may be modified by the manufacturer without prior notice.<\/p>\n<p>The appearance of a product in the \u201cShowroom\u201d section does not imply availability, a specific delivery timeframe, or the possibility of placing an order.<\/p>\n<h2 id=\"oroi-proionta\">Products &amp; Availability<\/h2>\n<p>The Company makes every reasonable effort to ensure that product information, descriptions, photographs, technical specifications and prices are accurate and up to date.<\/p>\n<p>However, typographical errors, technical inaccuracies or changes made by the manufacturer may occur, for which the Company accepts no liability.<\/p>\n<p>Product availability may change without prior notice. In the event of a stock shortage or inability to fulfil an order, the customer will be informed as soon as possible.<\/p>\n<p>For spare parts and technical components, the customer is responsible for selecting the appropriate product and must verify its compatibility with their equipment before completing the purchase. If there is any uncertainty, customers are advised to contact the Company in advance and provide photographs or any necessary product identification details. Responsibility for product selection is transferred to the Company only where a personalized technical confirmation has been provided based on the information submitted by the customer.<\/p>\n<p>Product images are for illustrative purposes only and may vary slightly depending on the production batch, display settings or manufacturer updates. Minor differences in colour, finish or certain details may occur without affecting the product&#8217;s essential characteristics.<\/p>\n<h3>In-Store Availability<\/h3>\n<p>The availability status displayed on the website refers to the ability to fulfil an order and does not necessarily mean that the product is available for immediate collection, display or purchase at the physical store.<\/p>\n<p>The Company&#8217;s physical store, warehouses and partner warehouses may hold different stock levels. Therefore, a product displayed as available on the website may need to be transferred to the store before it can be collected.<\/p>\n<p>The presence of a product on the website or its availability status does not imply that the product is on display or in stock at the physical store.<\/p>\n<p>For in-store collection, customers are advised to contact the Company in advance to confirm product availability and the expected collection time.<\/p>\n<h2 id=\"oroi-paraggelies\">Orders<\/h2>\n<p>Submitting an order through the website constitutes an offer to purchase by the customer and does not automatically imply acceptance by the Company.<\/p>\n<p>The sales contract is considered concluded only after the order has been confirmed and accepted by the Company.<\/p>\n<p>The automatic order confirmation email acknowledging receipt of your order does not constitute acceptance of your offer to purchase nor the conclusion of a sales contract.<\/p>\n<p>The Company reserves the right to refuse or cancel an order in cases including, but not limited to:<\/p>\n<ul>\n<li>Incorrect product pricing.<\/li>\n<li>Incorrect or incomplete customer information.<\/li>\n<li>Product unavailability.<\/li>\n<li>Suspected fraudulent or abusive transaction.<\/li>\n<li>Force majeure events or technical errors.<\/li>\n<\/ul>\n<p>In all cases, the customer will be informed promptly regarding the status of their order.<\/p>\n<h2 id=\"oroi-pliromes\">Payments<\/h2>\n<p>The website supports the payment methods listed on the relevant <a href=\"https:\/\/kefalas.com\/en\/payment-methods\/\">Payment Methods<\/a> page.<\/p>\n<p>Online payments are processed through secure payment systems provided by third-party payment providers. The Company does not store or have access to customers&#8217; bank card details.<\/p>\n<p>Completion of payment is a prerequisite for order processing, unless otherwise specified by the selected payment method.<\/p>\n<h2 id=\"oroi-apostoles\">Shipping<\/h2>\n<p>Shipments are carried out in accordance with the terms described on the <a href=\"https:\/\/kefalas.com\/en\/shipping-methods\/\">Shipping Methods<\/a> page.<\/p>\n<p>The stated delivery times are indicative and may vary due to product availability, transportation conditions, or other factors beyond the Company&#8217;s control.<\/p>\n<p>The Company&#8217;s responsibility is limited to the proper preparation of the shipment and its delivery to the designated carrier.<\/p>\n<h2 id=\"oroi-epistrofes\">Returns<\/h2>\n<p>The right of withdrawal, the conditions for returning products, and the refund procedure are governed by the <a href=\"https:\/\/kefalas.com\/en\/returns-policy\/\">Returns Policy<\/a> page, which forms an integral part of these terms.<\/p>\n<p>Prior communication with the Company and compliance with the applicable return procedure are required before any product is returned.<\/p>\n<p>Approval of a product return is subject to compliance with the terms of the Returns Policy and is not presumed solely by sending the product back to the Company.<\/p>\n<h2 id=\"oroi-eggyiseis\">Warranties<\/h2>\n<p>Product warranties are provided in accordance with the terms of the respective manufacturer and applicable consumer protection legislation.<\/p>\n<p>Detailed information regarding warranties is available on the <a href=\"https:\/\/kefalas.com\/en\/product-warranties\/\">Product Warranties<\/a> page.<\/p>\n<p>The Company provides support for warranty-related matters, technical assistance and after-sales service, in accordance with the procedures applicable in each case.<\/p>\n<h2 id=\"oroi-pneumatika\">Intellectual Property<\/h2>\n<p>All content of the website, including but not limited to text, photographs, graphics, logos, designs, files, trade names, technical information and other materials, is the intellectual property of the Company or its lawful rights holders and is protected under Greek, European and international legislation.<\/p>\n<p>The copying, reproduction, distribution, publication, modification or any other use of the content without the prior written consent of the Company or the respective rights holder is prohibited.<\/p>\n<p>GROHE is a registered trademark of GROHE AG. References to products, technologies, collections and trade names are made solely for the purposes of information, presentation and sale of the respective products.<\/p>\n<h2 id=\"oroi-efthyni\">Limitation of Liability<\/h2>\n<p>The Company makes every reasonable effort to ensure that the content of the website is accurate, complete and up to date.<\/p>\n<p>However, no guarantee is provided that the information on the website is always complete, accurate or free from errors.<\/p>\n<p>The Company shall not be liable for:<\/p>\n<ul>\n<li>Any technical malfunctions or temporary inability to access the website.<\/li>\n<li>Delays in or inability to fulfil orders due to force majeure events.<\/li>\n<li>Actions or omissions of third-party service providers, carriers or payment providers.<\/li>\n<li>Damage resulting from improper use, installation or maintenance of products.<\/li>\n<li>Product or spare part incompatibility where the selection was made without prior technical confirmation from the Company.<\/li>\n<\/ul>\n<p>In all cases, the Company&#8217;s liability shall be limited to the maximum extent permitted by applicable law.<\/p>\n<h2 id=\"oroi-dedomena\">Personal Data<\/h2>\n<p>The processing of personal data is carried out in accordance with applicable legislation and the General Data Protection Regulation (GDPR).<\/p>\n<p>Detailed information regarding the collection, processing and protection of personal data is provided in the <a href=\"\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<p>The website also uses cookies and similar technologies in accordance with the <a href=\"\/cookie-policy\/\">Cookie Policy<\/a>.<\/p>\n<h2 id=\"oroi-tropopoiisi\">Amendment of Terms<\/h2>\n<p>The Company reserves the right to modify, update or revise these Terms of Use and Sale whenever deemed necessary.<\/p>\n<p>Any amendments will be published on the website and shall become effective upon publication unless otherwise stated.<\/p>\n<p>Continued use of the website following any amendment constitutes acceptance of the revised terms.<\/p>\n<h2 id=\"oroi-dikaio\">Governing Law<\/h2>\n<p>These Terms of Use and Sale are governed by Greek law and the applicable European regulatory framework.<\/p>\n<p>Any dispute arising in connection with the use of the website or transactions conducted through it shall be subject to the jurisdiction of the Courts of Athens, unless otherwise required by mandatory consumer protection legislation.<\/p>\n<h2 id=\"oroi-epikoinonia\">Contact<\/h2>\n<p>For any questions regarding these Terms of Use and Sale, or any matter relating to the website and its services, you may contact us:<\/p>\n<p><strong>Address:<\/strong><br \/>\n<a href=\"https:\/\/www.google.com\/maps\/dir\/?api=1&amp;destination=Leof.+Kapodistriou+102,+Nea+Ionia+142+35\" target=\"_blank\" rel=\"noopener\"><br \/>\nGROHE Monobrand Store &amp; Service Kefalas \u2013 102 Kapodistriou Avenue, Nea Ionia, Greece<br \/>\n<\/a><\/p>\n<p><strong>Phone:<\/strong><br \/>\n<a href=\"tel:+302102717117\">210 27 17 117<\/a><\/p>\n<p><strong>Email:<\/strong><br \/>\n<a href=\"mailto:eshop@kefalas.com\">eshop@kefalas.com<\/a><\/p>\n<p>For more information regarding your purchases, you may also refer to the following pages:<\/p>\n<ul>\n<li><a href=\"https:\/\/kefalas.com\/en\/shipping-methods\/\">Shipping Methods<\/a><\/li>\n<li><a href=\"https:\/\/kefalas.com\/en\/payment-methods\/\">Payment Methods<\/a><\/li>\n<li><a href=\"https:\/\/kefalas.com\/en\/returns-policy\/\">Returns Policy<\/a><\/li>\n<li><a href=\"https:\/\/kefalas.com\/en\/product-warranties\/\">Product Warranties<\/a><\/li>\n<li><a href=\"https:\/\/www.iubenda.com\/privacy-policy\/40746532\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; 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