{"id":22438,"date":"2026-03-27T12:08:31","date_gmt":"2026-03-27T10:08:31","guid":{"rendered":"https:\/\/kefalas.com\/product-warranties\/"},"modified":"2026-06-05T19:24:19","modified_gmt":"2026-06-05T16:24:19","slug":"product-warranties","status":"publish","type":"page","link":"https:\/\/kefalas.com\/en\/product-warranties\/","title":{"rendered":"Product Warranties"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1780676383343{padding-top: 0px !important;padding-right: 40px !important;padding-bottom: 0px !important;padding-left: 40px !important;background-color: #F7F9FC !important;}&#8221; woodmart_css_id=&#8221;6a22f6ff4fae7&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTIyZjZmZjRmYWU3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]\t\t<div id=\"wd-6a22f6f52c668\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6a22f6f52c668 text-left \">\n\t\t\t<div class=\"page-anchor-nav\"><a href=\"#engyiseis-eisagogi\">Introduction<\/a><br \/>\n<a href=\"#engyiseis-oroi\">General Terms<\/a><br \/>\n<a href=\"#engyiseis-kalypsi\">What Is Covered<\/a><br \/>\n<a href=\"#engyiseis-den\">What Is Not Covered<\/a><br \/>\n<a href=\"#engyiseis-diarkeia\">Duration &#038; Validity<\/a><br \/>\n<a href=\"#engyiseis-diadikasia\">Procedure<\/a><br \/>\n<a href=\"#engyiseis-dikaiologitika\">Required Documentation<\/a><\/div>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<h2 id=\"engyiseis-eisagogi\">Introduction<\/h2>\n<p>At KEFALAS &#038; CO. E.E., we place great importance on product quality and post-purchase support. Warranty terms vary depending on the product and the respective manufacturer.<\/p>\n<h2 id=\"engyiseis-oroi\">General Warranty Terms<\/h2>\n<p>The warranty covers manufacturing defects and material failures, provided that the product has been used in accordance with the manufacturer&#8217;s instructions and for its intended purpose.<\/p>\n<p>Each warranty claim is subject to inspection and evaluation of the product.<\/p>\n<h2 id=\"engyiseis-kalypsi\">What Is Covered<\/h2>\n<p>If it is determined that the issue is covered under the warranty, we may proceed, as appropriate, with repair, replacement of the defective component, or another suitable solution.<\/p>\n<p>If the product is no longer available, a replacement with an equivalent product of equal value may be offered.<\/p>\n<h2 id=\"engyiseis-den\">What Is Not Covered<\/h2>\n<ul>\n<li>Damage resulting from misuse or improper installation.<\/li>\n<li>Damage caused by limescale, impurities in the water supply, or external factors.<\/li>\n<li>Normal wear and tear resulting from use.<\/li>\n<li>Repairs or interventions performed by unauthorized technicians.<\/li>\n<li>Failure to follow installation or operating instructions.<\/li>\n<\/ul>\n<h2 id=\"engyiseis-diarkeia\">Duration &#038; Validity<\/h2>\n<p>The warranty period is determined by the manufacturer and may vary depending on the product.<\/p>\n<p>The warranty is valid from the date of purchase and requires presentation of the purchase receipt or invoice.<\/p>\n<h2 id=\"engyiseis-diadikasia\">Inspection Procedure<\/h2>\n<p>In the event of a problem, please contact us before taking any action or returning the product.<\/p>\n<p>The evaluation of a warranty claim may require inspection of the product by the manufacturer or an authorized service partner.<\/p>\n<p>Following inspection, the appropriate action will be taken based on the results of the evaluation.<\/p>\n<h2 id=\"engyiseis-dikaiologitika\">Required Documentation<\/h2>\n<p>To process a warranty claim, you will need to provide:<\/p>\n<ul>\n<li>the purchase receipt or invoice,<\/li>\n<li>the product code or product description,<\/li>\n<li>a brief description of the issue,<\/li>\n<li>photographs or videos, if requested for the initial assessment.<\/li>\n<\/ul>\n<h2>Contact<\/h2>\n<p>For any information regarding warranties or to submit a warranty claim, you may contact us at:<\/p>\n<p><strong>Address:<\/strong><br \/>\n<a href=\"https:\/\/www.google.com\/maps\/dir\/?api=1&#038;destination=Leof.+Kapodistriou+102,+Nea+Ionia+142+35\" target=\"_blank\" rel=\"noopener\"><br \/>\nGROHE Monobrand Store &#038; Service Kefalas \u2013 102 Kapodistriou Avenue, Nea Ionia, Greece<br \/>\n<\/a><br \/>\n<strong>Phone:<\/strong><br \/>\n<a href=\"tel:+302102717117\">210 27 17 117<\/a><br \/>\n<strong>Email:<\/strong><br \/>\n<a href=\"mailto:eshop@kefalas.com\">eshop@kefalas.com<\/a><\/p>\n<p>For more information regarding purchase terms, please refer to our <a title=\"TODO: \u03c0\u03c1\u03bf\u03c3\u03b8\u03ae\u03ba\u03b7 link iubenda\" href=\"#\">Terms &#038; Conditions.<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1780676383343{padding-top: 0px !important;padding-right: 40px !important;padding-bottom: 0px !important;padding-left: 40px !important;background-color: #F7F9FC !important;}&#8221; woodmart_css_id=&#8221;6a22f6ff4fae7&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTIyZjZmZjRmYWU3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; 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