{"id":22433,"date":"2026-03-27T12:00:33","date_gmt":"2026-03-27T10:00:33","guid":{"rendered":"https:\/\/kefalas.com\/order-cancellation\/"},"modified":"2026-06-05T19:34:48","modified_gmt":"2026-06-05T16:34:48","slug":"order-cancellation","status":"publish","type":"page","link":"https:\/\/kefalas.com\/en\/order-cancellation\/","title":{"rendered":"Order Cancellation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1780670324250{padding-top: 0px !important;padding-right: 40px !important;padding-bottom: 0px !important;padding-left: 40px !important;background-color: #F7F9FC !important;}&#8221; woodmart_css_id=&#8221;6a22df6ae9c4c&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTIyZGY2YWU5YzRjIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; el_class=&#8221;standard-page-reset&#8221;][vc_column]\t\t<div id=\"wd-6a22d9d160b83\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6a22d9d160b83 text-left \">\n\t\t\t<div class=\"page-anchor-nav\"><a href=\"#akyrosi-eisagogi\">Introduction<\/a><br \/><a href=\"#akyrosi-prin\">Before Shipment<\/a><br \/><a href=\"#akyrosi-periorismoi\">Restrictions<\/a><br \/><a href=\"#akyrosi-meta\">After Shipment<\/a><br \/><a href=\"#akyrosi-diadikasia\">Procedure<\/a><\/div>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<h2 id=\"akyrosi-eisagogi\">Introduction<\/h2>\n<p>At KEFALAS &#038; CO. E.E., our goal is to provide prompt and reliable service for every order. If you need to cancel an order, the following terms and conditions apply.<\/p>\n<h2 id=\"akyrosi-prin\">Cancellation Before Shipment<\/h2>\n<p>An order may be cancelled without charge, provided it has not yet entered the processing or shipping stage.<\/p>\n<p>If payment has already been made, the amount will be refunded using the original payment method.<\/p>\n<h2 id=\"akyrosi-periorismoi\">Cancellation Restrictions<\/h2>\n<p>Order cancellation is not possible in the following cases:<\/p>\n<ul>\n<li>when the order has already entered the processing or preparation stage,<\/li>\n<li>when the product has already been shipped,<\/li>\n<li>when the product has been specially ordered from a supplier following order confirmation,<\/li>\n<li>for products that are not standard stock items or are specially ordered for the customer.<\/li>\n<\/ul>\n<h2 id=\"akyrosi-meta\">Cancellation After Shipment<\/h2>\n<p>Once an order has been shipped, cancellation is no longer possible. In this case, the process is governed by the<br \/><a href=\"https:\/\/kefalas.com\/en\/returns-policy\/\">Return Policy<\/a>.<\/p>\n<h2 id=\"akyrosi-diadikasia\">Cancellation Procedure<\/h2>\n<p>To cancel your order, please contact our store as soon as possible and provide your order number.<\/p>\n<p>Requests are reviewed based on the stage of order processing at the time of contact.<\/p>\n<p><strong>Address:<\/strong><br \/><a href=\"https:\/\/www.google.com\/maps\/dir\/?api=1&#038;destination=Leof.+Kapodistriou+102,+Nea+Ionia+142+35\" target=\"_blank\" rel=\"noopener\"><br \/>GROHE Monobrand Store &#038; Service Kefalas \u2013 102 Kapodistriou Avenue, Nea Ionia, Greece<br \/><\/a><br \/><strong>Phone:<\/strong><br \/><a href=\"tel:+302102717117\">210 27 17 117<\/a><br \/><strong>Email:<\/strong><br \/><a href=\"mailto:eshop@kefalas.com\">eshop@kefalas.com<\/a><\/p>\n<p>For more information regarding purchase terms and conditions, please refer to our<br \/><a title=\"TODO: \u03c0\u03c1\u03bf\u03c3\u03b8\u03ae\u03ba\u03b7 link iubenda\" href=\"#\">Terms &#038; Conditions.<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1780670324250{padding-top: 0px !important;padding-right: 40px !important;padding-bottom: 0px !important;padding-left: 40px !important;background-color: #F7F9FC !important;}&#8221; woodmart_css_id=&#8221;6a22df6ae9c4c&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTIyZGY2YWU5YzRjIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22433","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/pages\/22433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/comments?post=22433"}],"version-history":[{"count":5,"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/pages\/22433\/revisions"}],"predecessor-version":[{"id":22503,"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/pages\/22433\/revisions\/22503"}],"wp:attachment":[{"href":"https:\/\/kefalas.com\/en\/wp-json\/wp\/v2\/media?parent=22433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}